Support · English · Mountain Time
Contact Our Support Team
Questions about your account, a payment, a bet or a game — or worries about how much you play. Write to us and you get a ticket number straight away, so nothing gets lost between messages.
Send us a message
All fields are required. For a bet or a game, add the date and the event or game name — it saves a round of questions.
Message received — ticket #…
Thanks for writing. Your message is in our support queue under the ticket number above — quote it if you write again about the same thing, so we can keep everything in one thread.
We reply by email to the address you gave. If your question is urgent and about gambling harm, call 211 or the Addiction Helpline at 1-866-332-2322 — they are open 24/7.
Quick answers to the usual questions
Verification is pending
What we check, which documents are accepted, and what your status means.
Read the answerWhere is my withdrawal?
How Interac withdrawals work and where to follow their status in your Wallet.
Read the answer"Not available in your region"
Why play is locked outside Alberta and what to check on your device.
Read the answer